Because our products are fresh food, we cannot accept returns of opened or used items. We do stand behind every jar, and if something arrives damaged or incorrect we will make it right.
When we offer a replacement or refund
- The jar, tin or pack arrived broken, leaking or damaged in transit.
- You received a different product or size from the one you ordered.
- Butter arrived spoiled because of a delay on our side or the courier's side.
How to report a problem
- Message us on WhatsApp within 48 hours of delivery with your order reference.
- Share clear photos or a short video of the package and the product as received.
- Please keep the product and packaging until we have resolved your request.
How we resolve it
Once we have reviewed your request, we will offer a free replacement or a refund to your original payment method. Approved refunds are usually processed within 5 to 7 working days.
What we cannot refund
- Opened or partially used products, unless they arrived damaged or incorrect.
- Changes in natural texture or colour, such as ghee becoming liquid in summer or grainy in winter, which are signs of purity.
- Problems caused by incorrect storage after delivery, for example butter left unrefrigerated.
Cancellations
You can cancel an order at no cost any time before it is dispatched. Just send us a message on WhatsApp with your order reference.
Questions about this policy?
Message us